Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your experience with a Canadian online casino? This is the page for that. Below is how our contact process works and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — which casino or page you're referring to, and what you'd like us to look at — and we'll come back to you as soon as we can. We read every message, though during busier periods it may take a little longer than usual to reply.
What we can help with
- Corrections or updates to information on a casino review, bonus offer, or payment method listed on Online Casinos Canada
- Feedback on your own experience signing up, depositing, or withdrawing at a casino featured on this site
- Questions about how we rate and rank the operators listed here
- General enquiries about the site, our content, or how Online Casinos Canada works
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your player account, resolve a dispute over a bonus or payout, or verify your identity documents. Those matters need to go directly to the casino's own support team, since only they hold your account details and transaction history.
If a dispute with an operator isn't resolved to your satisfaction through their support channel, most licensed casinos operating in Canada are required to point you toward an independent dispute resolution service tied to their licence. Check the casino's terms and conditions or footer for details on this, as it varies by operator and licensing jurisdiction.
Concerned about your gambling habits?
If you or someone you know is finding it difficult to control their gambling, that's a separate and more urgent matter than a general enquiry. Our Responsible Gambling page has information on setting limits, self-exclusion tools, and where to find independent support services in Canada.
Before you write in
A few things that might save you a round trip:
- For questions about how we assess and rank operators, our approach is outlined alongside the reviews on the homepage — commission from any casino never buys a higher position.
- For details on how we operate as a site, including our editorial approach, see our About Us page.
- For questions about how content on this site may be used, our Terms and Conditions page covers that.
Response times and what happens next
We aim to acknowledge enquiries promptly, though response times can vary depending on volume and the nature of your message. If your query involves a factual correction — say, an updated bonus term or a change to a payment method's processing time — we'll verify it against the operator's current published terms before amending the page. If you've flagged a problem with a specific listed operator, we'll take that into account when the review is next revisited.
We don't guarantee a specific reply timeframe, and enquiries that require action from a third party — such as a casino operator or a licensing body — are naturally outside our control to resolve quickly.
Getting started with our reviews
If you landed here looking for help choosing where to play rather than to raise a query, the ranked list on our homepage is the best starting point — each entry links through to the operator's current welcome offer and material terms. From there, our other pages cover the practical side of playing in Canada, including responsible play tools if you want to set limits before you sign up.